Tenants’ deposits are normally twice the monthly rental for the property they chose. The purpose of the deposit is to cover damage to the property over and above normal wear and tear and/or any rent arrears or costs incurred as a result of a breach of the contract.
Under the Housing Act 2004 any landlord or agent who takes a deposit from a tenant for an Assured Shorthold Tenancy must safeguard it in an approved tenancy deposit scheme. scottfraser are insured agents and will hold deposits as members of the The Tenancy Deposit Scheme (TDS).
The TDS has been established to serve three principle objectives:
To protect tenants’ deposits throughout their tenancy
To ensure the return of the deposit promptly at the end of a tenancy where no dispute is raised
In the event of a dispute, to ensure that it is dealt with fairly and quickly by the Independent Complaints Examiner
At the end of any tenancy, scottfraser will return the deposit to the tenant as soon as practicably possible, less any deductions agreed. However, occasionally, a dispute may arise regarding the proposed deductions. If this cannot be agreed between the two parties, scottfraser are able to refer any deadlocked disputes to the TDS. Each case is sent to an Independent Complaints Examiner and subject to expert third party adjudication resulting in the apportioning of deposit money.
Thank you for the feedback
1 Just used Scott Fraser Witney for the second time to find us a tenant. Very pleased with the quality of people they put forward and we had several offers within 24hours. Special mention to Rachel at Scott Fraser who was professional in all aspects of her job. She has also provided advice and has been extremely prompt with all the paperwork. Its also nice that if Rachel is not available Sam is on the ball to also answer any queries. Great team and i would highly recommend them.
2 Excellent customer service from Rachel and Chloe from the Witney - Scott Fraser team. They were very responsive to our inquiries and detailed when they showed us a couple of properties.
3 Absolutely fantastic service and kept me up to date about everything regarding my move. Rachel has been amazing from first contact til even after I moved in. Very happy with everything.
4 The team did well. Really excellent pictures of the property and and Patrick kept me well informed throughout the sale
5 brilliant experience. friendly team, everything moved quickly. lovely house!
6 Thank you Patrick for your kindness and professionalism helping to make an emotionally difficult time for us to sell the family home a slightly less painful process than might otherwise have been.