Information And Fees For Tenants

Our experienced and friendly team are here to help you find your ideal home to rent. We are proud of our reputation for providing high quality properties in key locations throughout Oxford, Witney and the surrounding villages.

As full members of the Association of Residential Letting Agents (ARLA Propertymark) we follow a strict code of practice and ensure staff are kept fully informed of current legislation and trends, and procedures are updated accordingly by our in-house Compliance Officer.

Guide to tenant charges

Our objective is to make the process of renting a property clear and simple. We wish to offer a transparent service to our tenants, with our fees advertised at the outset. Pleasae find our guides below.

Rent Protection For Landlords Guide         Rent Protection For Landlords Guide 


Tenant Services

Delivering exceptional service and exclusive offers to our tenants.

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The Residency – our tenant membership club

Whether you’re a first-time renter, relocating, moving in with your partner or need a bigger family home, scottfrasers’ Residency club offers something for all tenants.

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Saving you money – No Deposit option

Struggling to save a deposit for your new home? Find out more about scottfrasers’ No Deposit Option, which will allow you to move into a new home sooner than you think. Plus, to help reduce day-to-day costs, Residency members get access to exclusive discounts on a range of products and services, including a Virgin Media bundle. Protecting you Residency members can access free and impartial legal advice with our Legal Helpline.

If renting alone, we can help draw up a Cohabitation Agreement to protect everyone’s interests, and look after your loved ones with a property drafted will, prepared by a panel of qualified solicitors. Planning your future Our partnership with Experian means your rental payments will be included on your credit history. So if your goal is to buy a home, speak to one of scottfrasers’ mortgage advisors, who will offer advice on how to get onto the property ladder. And you can keep an eye on the future with a free Credit Score Review, as well as a Workplace Pension Review.

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Deposit-free renting

No one wants to delay their move in order to save up front for a deposit, nor do you want your hard-earned cash tied up*. That’s why we’ve introduced the No Deposit Option. You no longer need to delay your move so that you can save for a deposit and, when moving from one rental to another, you won’t end up with two deposits tied up.

  • Savings with Virgin Media
  • Thousands of exclusive, well-known retailer deals and discounts
  • Discounts on white goods
  • Unlimited legal helpline
  • Cohabitation agreement
  • Will-writing service
  • Financial protection review
  • Experian tracking
  • First-time buyer advice
  • Credit score review
  • Workplace pension review
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Contents Insurance

When you move home you should always ensure your possessions are insured, in case of accidental damage or theft. As a tenant, it is your responsibility to arrange the right contents insurance.

Our specialist tenants’ Contents Insurance covers you for:

  • Damage or loss of your possessions through incidents and accidents
  • Flooding and fire risk – something that not all policies cover!
  • Cover for liabilities towards your landlord’s property and its contents

If you want to avoid part of your deposit being retained by your landlord at the end of the tenancy, taking out Contents Insurance is recommended as it'll cover you for any accidental or uninsurable damages.

Get a quote  today on our specialist Contents Insurance for tenants

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Moving day can be difficult without the support of a professional removals team. That’s why we have teamed up with AnyVan to offer a comprehensive, reliable and affordable service. AnyVan takes the strain, allowing you to move at your own place. Remove experts will handle your belongings with care and complete even long-distance journeys in a safe and timely manner. It starts with a free quote for your chosen day* and includes basic compensation cover of up to £50,000.

*all appointments subject to AnyVan confirmation

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Virgin Media

We have partnered with Virgin Media to offer our tenants exclusive offers and savings. You’ll be able to take advantage of these offers as long as your property is serviceable by Virgin Media. You don’t need to take a telephone service through Virgin if you only require broadband and/or TV services, leaving you completely in control. These exclusive offers are not available if you contact Virgin Media or the Tenant Shop. To find out about the latest offer available for you, and to check what provider is available for your property, call your local branch.

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Report & Repair

It's now quick and easy for you to report repairs

  • Faster fixes: Detailed reports on all repairs required let us fix your issues quickly and efficiently
  • Fewer Issues: Provides guidance on how to resolve simple problems yourself
  • Clearer communication: Report in your native language with 40+ languages
  • Easy tracking: You receive a time and date stamped record if you make a repair request

Report a Repair


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