Information And Fees For Tenants

Our experienced and friendly team are here to help you find your ideal home to rent. We are proud of our reputation for providing high quality properties in key locations throughout Oxford, Witney and the surrounding villages.

As full members of the Association of Residential Letting Agents (ARLA Propertymark) we follow a strict code of practice and ensure staff are kept fully informed of current legislation and trends, and procedures are updated accordingly by our in-house Compliance Officer.

Guide to tenant charges

Our objective is to make the process of renting a property clear and simple. We wish to offer a transparent service to our tenants, with our fees advertised at the outset. Pleasae find our guides below.

Tenant Services

Delivering exceptional service and exclusive offers to our tenants.

The Residency – our tenant membership club

Whether you’re a first-time renter, relocating, moving in with your partner or need a bigger family home, scottfrasers’ Residency club offers something for all tenants.

Saving you money – No Deposit option

Struggling to save a deposit for your new home? Find out more about scottfrasers’ No Deposit Option, which will allow you to move into a new home sooner than you think. Plus, to help reduce day-to-day costs, Residency members get access to exclusive discounts on a range of products and services. Protecting you Residency members can access free and impartial legal advice with our Legal Helpline.

If renting alone, we can help draw up a Cohabitation Agreement to protect everyone’s interests, and look after your loved ones with a property drafted will, prepared by a panel of qualified solicitors. Planning your future Our partnership with Experian means your rental payments will be included on your credit history. So if your goal is to buy a home, speak to one of scottfrasers’ mortgage advisors, who will offer advice on how to get onto the property ladder. And you can keep an eye on the future with a free Credit Score Review, as well as a Workplace Pension Review.

Deposit-free renting

No one wants to delay their move in order to save up front for a deposit, nor do you want your hard-earned cash tied up*. That’s why we’ve introduced the No Deposit Option. You no longer need to delay your move so that you can save for a deposit and, when moving from one rental to another, you won’t end up with two deposits tied up.

Thousands of exclusive, well-known retailer deals and discounts
Discounts on white goods
Unlimited legal helpline
Cohabitation agreement
Will-writing service
Financial protection review
Experian tracking
First-time buyer advice
Credit score review
Workplace pension review

Contents Insurance

When you move home you should always ensure your possessions are insured, in case of accidental damage or theft. As a tenant, it is your responsibility to arrange the right contents insurance.

Our specialist tenants’ Contents Insurance covers you for:

Damage or loss of your possessions through incidents and accidents
Flooding and fire risk – something that not all policies cover!
Cover for liabilities towards your landlord’s property and its contents

If you want to avoid part of your deposit being retained by your landlord at the end of the tenancy, taking out Contents Insurance is recommended as it'll cover you for any accidental or uninsurable damages.

Get a quote today on our specialist Contents Insurance for tenants

AnyVan

Moving day can be difficult without the support of a professional removals team. That’s why we have teamed up with AnyVan to offer a comprehensive, reliable and affordable service. AnyVan takes the strain, allowing you to move at your own place. Remove experts will handle your belongings with care and complete even long-distance journeys in a safe and timely manner. It starts with a free quote for your chosen day* and includes basic compensation cover of up to £50,000.

*all appointments subject to AnyVan confirmation

Report & Repair

It's now quick and easy for you to report repairs

Faster fixes: Detailed reports on all repairs required let us fix your issues quickly and efficiently
Fewer Issues: Provides guidance on how to resolve simple problems yourself
Clearer communication: Report in your native language with 40+ languages
Easy tracking: You receive a time and date stamped record if you make a repair request

Report a Repair

4.9/5

Customer Satisfaction on Google

21,500+

Landlords Let with us

6,800+

People chose to Sell with us

Find your local expert

Our experts are always on hand whether you're looking to let, sell, buy, or rent a home in Oxford. We pride ourselves on providing an innovative service and transparent advice.

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Thank you for the feedback

4.6/5 Rating from 1271 Reviews

We have had an excellent experience with East Oxford Scott Fraser and would recommend it to everyone. Particularly Razia, with the support of Patrick. They have been punctual and professional from the start, very responsive and always reliable. I am 8 months pregnant and Razia has massively helped the entire process by always replying promptly to emails and actioning all requests from our solicitor. This in turn has taken a huge pressure off me and meant my pregnancy has been a lot less stressful. We would 100% use this team again and fully recommend their services.

Thomas Agnew
1 week ago

We sold our house through ScottFraser Summertown and had a great experience. Ben was fantastic throughout - communication was excellent, he was super responsive and quick to answer any questions or pass on information, and he was helpful and effective in our sale. Would highly recommend, thanks again to Ben plus Caia and the team who were involved!

Tess Taylor
1 week ago

We would like to extend our sincere thanks to Owen for seeing us through the purchase of our first home. The process was, at times, quite turbulent and as first time buyers, we were naturally anxious and faced a few unexpected hurdles along the way. However, Owen was a consistent and reassuring presence throughout. His clear, prompt communication and steady guidance helped keep everything on track and ensured that we reached completion within the time frame we felt was acceptable. Owen’s professionalism, responsiveness, and calm approach made a real difference during what could have been a far more stressful experience. We’re incredibly grateful for his support and commitment to making it all happen. Thank you again, Owen.

Harry Hall
1 week ago

I wanted to take this opportunity to express my gratitude and appreciation to Elaine Norrie. I recently sold my property and Elaine represented one of the Buyers in the Chain. Elaine was brilliant and always kept us up to date via our Developer. She was always prompt at obtaining and conveying information and providing re-assurance when there were stumbling blocks. She is an asset to Scottfraser and would 100% recommend her. Niresh Somlie

Niresh Somlie
2 weeks ago

We have had a good experience with ScottFraser at various occasions. The service we recived at ScottFraser most recently, has been particularly helpful, attentive, and geared towards understanding our needs. Feedback was actively sought and new ideas developed. The agent showed great initiative in finding us new places, while also pointing out any aspects that may not be in line with what we were looking for, thereby confirming engagement with our needs. We can happily recommend ScottFraser.

Nils Riemenschneider
3 weeks ago

Bought our first home with Scott Fraser. The service was amazing, as first time buyers and needing endless hand holding and guidance. Our needs were met with patience and empathy. Nothing was too much for Razia Safari. The whole experience was brilliant. Thank you again.

amber le roux
4 weeks ago