About Us
Scottfraser is uniquely positioned in the property industry. We are an Oxfordshire-based estate agents with friendly, local experts and great links with the community. Yet with direct links to mortgage advisors, surveyors, auctioneers, and more, we can offer our clients everything under one roof to make processes quicker and smoother. Helping our clients to buy and sell, let or rent in key locations throughout Oxford, Witney and the surrounding villages.
We pride ourselves on being experts in our field, providing an innovative service and transparent advice to our clients.
Our sales and lettings offices are based in Headington, East Oxford, Summertown and Witney, with a separate head office in Oxford comprising property management and buy-to-let services. This gives us the real advantage that all of our teams thoroughly understand the local area and property market.
Our success and continued growth comes from attention to detail, a high quality portfolio of properties and, most importantly, referrals from satisfied customers.
Environmental, Social, and Corporate Governance (ESG)
At Scottfraser, Environmental, Social, and Corporate Governance (ESG) are responsibilities we take very seriously. As part of the LRG, we want to be transparent to our clients about the way we do things as a company.
Environmental
One of the key areas that we are heavily invested in is sustainability and our impact on the environment. We're proud to say we have been carbon neutral since 2022, reaching our target 8 years early. To achieve this, we have made many changes across the business with more to come. You can find out more about our environmental work over in our Sustainability Hub.
Social
Our staff are at the heart of everything we do. We work hard to ensure they feel supported, providing wellbeing webinars, meditation sessions, mental health first aiders, and an employee assistance programme.
It’s of the utmost importance to us that equality, diversity, and inclusion are at the forefront of everyone’s minds. We have an internal training course on this which all staff have to take. We want to ensure our people all have the same opportunities, are treated fairly, and feel safe enough to speak up if they witness or experience discrimination.
At Scottfraser, we want our staff to feel like they aren’t just “in a job”, but that they can enjoy a long-term career. We have an extensive list of in-house training courses, and we also provide career frameworks so it’s clear what is required of an individual to be promoted to the next level.
Achievements and promotions are celebrated all year round, including our quarterly awards ceremonies and announcements in our CEO’s weekly newsletter.
Not only do we aim to help and support each other, but also the wider community. Many of our agency branches support charities local to them, and at Head Office we make a large local food bank donation every year. From 2022-2024, teams across the business fundraised in different ways with a total of £36,019.96 donated to MacMillan Cancer Support.
Governance
Governance is a vital part of the day to day running of Scottfraser. To ensure business isn’t disrupted, we have continuity plans in place so that our service to clients is never affected. We have a proactive approach to risk management, always checking for potential risks and heavily investing in cyber security.
We take the management of our customers data very seriously and protect it via robust data protection policies. We have a strong data protection team in place headed up by our own in-house Data Protection Officer.
Regulations in the property industry are ever-changing. We proactively keep on top of these, not only to ensure we can prepare but to make sure we can help our clients prepare and be compliant too.
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Thank you for the feedback
We have had an excellent experience with East Oxford Scott Fraser and would recommend it to everyone. Particularly Razia, with the support of Patrick. They have been punctual and professional from the start, very responsive and always reliable. I am 8 months pregnant and Razia has massively helped the entire process by always replying promptly to emails and actioning all requests from our solicitor. This in turn has taken a huge pressure off me and meant my pregnancy has been a lot less stressful. We would 100% use this team again and fully recommend their services.
We sold our house through ScottFraser Summertown and had a great experience. Ben was fantastic throughout - communication was excellent, he was super responsive and quick to answer any questions or pass on information, and he was helpful and effective in our sale. Would highly recommend, thanks again to Ben plus Caia and the team who were involved!
We would like to extend our sincere thanks to Owen for seeing us through the purchase of our first home. The process was, at times, quite turbulent and as first time buyers, we were naturally anxious and faced a few unexpected hurdles along the way. However, Owen was a consistent and reassuring presence throughout. His clear, prompt communication and steady guidance helped keep everything on track and ensured that we reached completion within the time frame we felt was acceptable. Owen’s professionalism, responsiveness, and calm approach made a real difference during what could have been a far more stressful experience. We’re incredibly grateful for his support and commitment to making it all happen. Thank you again, Owen.
I wanted to take this opportunity to express my gratitude and appreciation to Elaine Norrie. I recently sold my property and Elaine represented one of the Buyers in the Chain. Elaine was brilliant and always kept us up to date via our Developer. She was always prompt at obtaining and conveying information and providing re-assurance when there were stumbling blocks. She is an asset to Scottfraser and would 100% recommend her. Niresh Somlie
We have had a good experience with ScottFraser at various occasions. The service we recived at ScottFraser most recently, has been particularly helpful, attentive, and geared towards understanding our needs. Feedback was actively sought and new ideas developed. The agent showed great initiative in finding us new places, while also pointing out any aspects that may not be in line with what we were looking for, thereby confirming engagement with our needs. We can happily recommend ScottFraser.
Bought our first home with Scott Fraser. The service was amazing, as first time buyers and needing endless hand holding and guidance. Our needs were met with patience and empathy. Nothing was too much for Razia Safari. The whole experience was brilliant. Thank you again.