Accounts & Property Management

In 2013 we opened the doors to our new Accounts and Property Management Centre located at our Head Office complex in Headington.

The centre provides a property management hub within Oxford for the effective management of our property portfolio and landlord accounts.

The centralisation of our property managers from our lettings branches allows us to increase efficiencies and provide an unparalleled service for our landlords.

Accounts & Property Management
Tracey Hickford

Tracey Hickford - Lettings Director

Joining scottfraser in 2005, Tracey started out as an administrator and quickly progressed through lettings and manager roles before being promoted to branch manager in 2007 managing the Headington office. In 2010 Tracey was promoted to Senior Manager covering Headington and East Oxford.  In 2015, Tracey was appointed Associate Director - with experience in all roles and excellent local knowledge, Tracey is an ambassador for scottfraser's service.

Gareth Thomas

Gareth Thomas - Head of Property Management

Gareth joined scottfraser as their Portfolio and Property Centre Manager bringing with him many years of experience within the Oxford lettings market.  He has a Bachelor of Arts Honours Degree in Business Studies and is also a member of ARLA with the Technical Award in Residential Lettings and Property Management ensuring compliance at all times.

Charlotte Khan

Charlotte Khan - HMO & Compliance Officer

Charlotte joined the scottfraser team in 2014 having enjoyed a career within the Lettings and Property Management industry.  Priding herself on excellent Landlord and Tenant communication, Charlotte has been awarded multiple Regional and National awards in recognition of this customer care focus. 

James Macke

James Macke - Portfolio Manager

James joined Scottfraser in April 2015 as an Assistant Property Manager and progressed to become a Property Manager in February 2017.  His previous experience of working at another well respected independent Oxfordshire letting agent coupled with the completion of the Level 3 ARLA Technical Award in Residential Lettings and Property Management means he is now a well informed and qualified property professional and allows him to deliver the high standards tenants and landlords expect from scottfraser.

Lydia Rayner

Lydia Rayner - Portfolio Manager

Lydia has worked within the property industry for many years as a Property Manager and with the Tenancy Deposit Scheme.  Her previous experience, combined with her ARLA Level 3 Technical Award,  ensures that she can deliver a prompt, safe and effective service.

Chris Carter

Chris Carter - Senior Property Manager

With a considerable amount of experience in Sales and Property Management, Christopher joined scottfraser in 2008. As Senior Property Manager, his extensive experience enables him to effectively deal with any maintenance issues that may arise and to prepare properties for new tenancies. Christopher completed the Blenheim Triathlon in 2010 with Michael Joubert and again in 2011 with the eleven other members of the scottfraser team.  

Jacqueline Gurden

Jacqueline Gurden - Senior Property Manager

Joining Scott Fraser in 2013 as an assistant property manager Jackie previously worked for ten years with one of the largest housing provider's in the country. With an eye for detail and vast experience in property maintenance Jackie was promoted to the role of property manager in 2014 and has a comprehensive lettings portfolio in the Headington locality.

Amy Waller

Amy Waller - Property Manager

Amy joined Scott Fraser in September 2017 having worked in the property industry for a number of years. She has gained her property management experience from working for another well respected Oxfordshire letting agent looking after a varied property portfolio. In addition to this, she also brings her extensive Project Management knowledge along with a professional attitude and very high attention to detail.

Joanna Channon

Joanna Channon - Property Manager

Joanna has a background in property management in Oxford City and the surrounding areas stretching back approximately 10 years. Having stepped away for a couple of years, she is excited to be back in the market and look forward to relationship building with the Landlords and Tenants. She has achieved my Level 3 ARLA Technical Award

Luke Souch

Luke Souch - HMO Portfolio Manager

Luke joined the scottfraser team in January 2018 bringing with him good experience of the property industry, as well as good local knowledge having been Oxford born and raised. Luke has worked with another well respected Oxford lettings and property management agent for several years prior to joining the team at our head office, and has extensive experience in Lettings, Property Management and Client Portfolio and Account Management. Familiar with a range of clientele and property, including professional and student lets, Luke has joined scottfraser with the responsibility of managing our HMO Property Portfolio.

Arianna Zandonella Necca

Arianna Zandonella Necca - Front of House Manager

From the Italian Dolomites originally, Arianna fell in love with Oxfordshire when studying here and decided to swap the mountains for the iconic dreaming spires. With over fifteen years experience in customer service in Oxford, Arianna provides strong administrative support to the Head office and will give you a warm reception at scottfraser.

Hannah Bayliss

Hannah Bayliss - Administrator

Hannah is our most experienced administrator  supporting many different departments since joining scottfraser in 2003  and is now based in our Head Office in Lime Walk. She has an excellent knowledge of scottfraser and the industry and in 2011 Hannah passed her Level 3 Technical Award in Residential Lettings & Property Management.

David Cothier

David Cothier - Lettings Accounts Manager

David joined scottfraser in 2007 with ten years previous experience in accounting and contractor pay and has also achieved an NVQ in business administration. David manages landlord's rent accounts liaising closely with each of the lettings offices to ensure landlords and contractors are paid efficiently, are well informed and kept up to date.

Sara-Jane Phipps

Sara-Jane Phipps - Accounts Assistant

Sara-jane joined scottfraser in May 2016 in our head office.  She has worked in various accounting roles and brings excellent customer service and communcation skills to the team.  She enjoys the challenge of developing her accounting skills and learning about the property market.

Sophie Hawkings

Sophie Hawkings - Team Property Co-ordinator

Sophie joined Scottfraser in February 2018 after moving from Dorset, bringing with her, 5 years’ experience within the lettings industry. Sophie previously worked for a well-established property consultant firm in Bournemouth as the main administrator of the lettings team, therefore played an extremely important role in ensuring the smooth running of front of house, tenant and client processes. Sophie is an integral part of the team and offers support to the centralised Property Management centre based in Lime Walk, Headington.

Chloe Pugh

Chloe Pugh - Senior Lettings Co-ordinator

Chloe joined the scottfraser lettings team in 2013 as Lettings Coordinator after returning to the UK after living and working in Australia for 12 months. With an extensive background in customer services and administration, essential for her role as Lettings Coordinator, Chloe was promoted to Senior Lettings Coordinator in 2015. In summer of 2016, Chloe’s role evolved again to cover the renewals process for all branches.

Victoria Mellor

Victoria Mellor - Lettings Manager

Victoria has been with scottfraser for a many years and has excellent knowledge of the lettings industry. Victoria keeps a particular eye on changes in regulations and the responsibilities of Landlords and Agents. Having worked in aspects of lettings, property management and compliance. 

Rebecca  Shaw

Rebecca Shaw - Property Manager

Rebecca Joined Scottfraser as a portfolio manager in May 2018, Her previous experience of working at another well respected independent Oxfordshire letting agent coupled with the completion of the Level 3 ARLA Technical Award in Residential Lettings and Property Management. She has experience in lettings, property management and compliance.