Professional Standards

scottfraser are dedicated to improving our service to customers and as such are members of professional bodies recognised within the industry to ensure that we abide by strict codes of conduct.

We have a full Professional Indemnity Insurance which covers us for loss or damage to the landlord and/or tenant caused by human error or negligence on the part of our staff or management which results in a claim for compensation for financial loss or damage relating to the tenancy.

The Property Ombudsman

Agents who wish to demonstrate their commitment to consumer protection will be members of The Property Ombudsman, indeed we are. The Property Ombudsman is an independent and impartial body that can listen to any complaints and award financial compensation if appropriate. Member agents agree to abide by a rigorous Code of Practice and any agent that is in The Property Ombudsman can certainly be regarded as a "good trader".

An important aspect of membership of The Property Ombudsman is that members undertake not only to abide by a high level code, but also to be judged by an independent third party if a complaint is made, and to abide by whatever that judgement is. Any financial reward that The Property Ombudsman makes in the consumer's favour is binding on the agent.

For more information on The Property Ombudsman please download The Property Ombudsman's Code of Conduct or The Property Ombudsman's Consumers Guide.

ARLA

The Association of Residential Letting Agents (ARLA) was formed in 1981 in response to the high level of growth in this specialised sector of the property market and the realisation that a separate organisation was required to act as the professional and regulatory body for UK Letting Agents and promote a consistency of standards in the sector. We are proud to be a member of ARLA.

As a full member of ARLA (under the umbrella of the NFOPP), we are governed by the Principles of Professional Conduct that provide a framework of ethical and professional standards that exceed any current legislation.

All client and tenant monies are kept in a designated client account and are covered by the ARLA bonding scheme, thus ensuring protection from the misappropriation of money belonging to a landlord or tenant.

Please refer to the ARLA website www.arla.co.uk for additional information.

SAFE

scottfraser is a SAFEagent. SAFE – Safe Agent Fully Endorsed – is a mark denoting firms that protect landlords and tenants money through a client money protection scheme. Full details of the scope of the scheme can be obtained from the scheme operator.

For more information on SAFEagent visit www.safeagents.co.uk 

Complaints Procedure

Lettings: Please refer to the Complaints Procedure page of our website.

Sales: In the unlikely event that you are not satisfied with the service that you have received from scottfraser, please write in the first instance to the Managing Director, David Blythman. If we are unable to resolve the situation to your satisfaction you will be referred to The Property Ombudsman.