Letting Awards

The Sunday Times, Letting Agency of the Year Awards

Our most recent triumph in the 2011 Letting Agency of the Year Awards highlights our exceptional use of technology and overall customer service. Winning Gold for the Best UK use of Technology and Online the judges' commented:

"scottfraser has a clear and methodic approach to technology. Its ethos is that its technology and online offering must complement rather than replace personal contact and the firm uses it appropriately to help clients whilst remaining determined to keep a human touch. The digital strategy includes usage of an iPhone App and mini-sites for individual properties and scottfraser appear to have the perfect balanced relationship with the portals. Robust and imaginative use of Twitter, Facebook and LinkedIn along with useful and easy to read blogs and news items with commentary have proved invaluable for clients. Attention to detail and superb presentation demonstrates this is a business who clearly understand both the power as well as the pitfalls of technology and how to harness or avoid as appropriate to ensure the greatest benefit for its clients, the staff and ultimately the business."

Winning Gold for the Best Central Small Agency Category the judges' commented:

"This Oxford based agency is superb. Customer service is a top priority and is backed up by excellent bespoke systems. It offers an impressive range of services completely tailored to its location and target customers and its knowledge of the local area is second to none. The comprehensive website is well designed, informative and shows good use of tools such as social media and external links - the owner is always actively seeking new opportunities for technology solutions. Investment in training is also heavy to ensure the team are fully up to date with developments in the industry and also to reinforce the importance of the personal touch. Great marketing initiatives communicate that this is a small personal agency with big office ideas."

Winning Gold for the Best UK Small Agency Category and shortlisted for Overall UK Best Agency Category the judges' commented:

"scottfraser is an independent agency which successfully dovetails a very personal service with highly technological systems and processes. Strong believers in excellent communication, they reinforce this approach with thorough local knowledge, highly trained staff and close customer contact. The directors are extremely proud of the massive investment they have made in the business over the last year and it is clear that this has reaped benefits for them. The website is very well designed and informative and it has clearly been designed with the customer journey in mind. The market commentary and newsletter updates especially have been very well received. They present themselves as local experts and the judges could see no reason to disagree. scottfraser is a well respected and profitable agency which knows its market and adheres to the very high standards it sets for itself."

In 2009 scottfraser entered the Estate Agency of the Year awards in the Small Lettings National Category and were honored to be shortlisted.

In 2010 in the new dedicated Letting Agency of the Year Awards highlights our exemplary property management service, as noted by the panel of industry experts. The judges commented:

“Shortlisted for Best Small Lettings in 2009, it is apparent that the team at scottfraser has endeavored to improve their already high standards over the past year and we are pleased to award them a well deserved award for their property management standards."

"The passion for service is clear and every aspect of their property management system demonstrates this desire to ensure a top notch service for tenants and landlords. A personalised service with transparent technology meaning that the entire team is well versed in any issue the client might be facing, even if their personal manager is unavailable. scottfraser’s attention to detail and passion to please is impressive.”